Customer Service

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Contact Us

Have any questions?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: hooked.on.mez@gmail.com

or fill in our contact form:

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FAQ

What is your current processing time?

 

Our Current processing time for orders is 2-5 business days (excluding custom and bulk orders).

Do you offer wholesale prices?

 

Yes, we do, simply fill in a bulk order form or email us at Hooked.on.mez@gmail.com to discuss your requirements!

Do you accept custom orders?

 

Yes, we do, Please fill out our custom order form or simply send us an email at Hooked.on.mez@gmail.com to have a chat about your custom order requirements!

What do I do if I have two coupon codes?

 

Were sorry! You can only use one coupon code per transaction.

I have placed my order but would like to add to it, can I do this?

 

Of course! If you have not received your shipping email, we can add to it. When placing your second order please add a note in the special instructions stating your previous order number. If you have paid for shipping on your second order, we will simply refund it. 

Please keep in mind this will re-set the processing time for your order.

Do you offer refunds or exchanges?

 

All information on refunds, returns or exchanges can be found in our policy's. If you have any other questions please emails us at hooked.on.mez@gmail.com or fill in the contact us form.

 

Policy's

Change of mind

 

Hooked on Mez does not offer refunds or returns for change of mind on any Hooked on Mez Product or Service. However if you would like to exchange your product for another product of equal or less value, please email hooked.on.mez@gmail.com or fill in the contact us form. You will need to contact us within 7 days of receiving your shipping email, the product must be returned in its original packaging by returning it to sender and you will be required to pay the shipping for the new item.

Accidental damage

 

Hooked on Mez is not held accountable for any accidental damage and does not offer refunds, returns or exchanges for accidental damage on any Hooked on Mez Product.

Broken Items

 

Hooked on Mez is not held accountable for any items broken in transit and does not offer refunds, returns or exchanges for any Hooked on Mez Product broken in transit. We urge you to contact Australia Post. However if you belive your item was faulty, please email us at hooked.on.mez@gmail.com or fill in the contact us form, we may require your order number, personal details and photo evidence of the item and its packaging.

Item lost in shipping

 

Hooked on Mez is not held accountable for any products lost in transit and does not offer refunds, returns or exchanges for lost products. We urge you to contact Australia Post.

Item received was incorrect

 

If you receive the incorrect product please email us at hooked.on.mez@gmail.com or fill in the contact us form within 7 days of you package arriving. we may require your order number, personal details and photo evidence of the item and its packaging.